Refund policy

RETURN POLICY

In these uncertain times, we are currently not accepting Returns due to COVID-19 to ensure the safety of our staff and customers as well. I hope this is not an inconvenience, thanks Rebelle Babes!

Further change in our Return Policy will be made until further notice.

If you do not follow the return or refund policy and you send us a product back that is not in its original condition, we will dispose of the product and you will not receive a refund. Please note we cannot make any changes on the order once it is placed.  

Once an order is placed we are not able to edit the order nor change the shipping address. Please verify that your information is correct before completing the order.

You can can always contact us for any return questions at hello@rebellechic.store


Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

You must have also contacted our sizing consultants prior to purchase. We offer a FREE sizing service to help ensure you get the best fit with our products. The size chart is as accurate as can be, but us women are not a one size fits all. We all have different body SHAPES and the size chart cannot determine your shape.


Exceptions / non-returnable / non-refundable items

Initial shipping costs are non-refundable.

All jewelries are final sale and are not returnable.

Certain types of items cannot be returned, like bodysuits, undergarments or lingeries, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.


Refunds

There are NO cash or credit refunds, but we will work with you to get you the correct product you ordered if there were issues with what you receive such as damaged goods, or we've sent you the wrong item. 

You will be refunded when the items purchased cannot be shipped to your destination due to customs and country restrictions.

Note: Rebelle Chic does not provide pre-paid return labels. You will be responsible for paying all shipping costs and brokerage-related to the return for refund of your product. Shipping costs are non-refundable. We suggest to use a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

  • We are not liable for return packages that are lost or stolen in-transit.

Once your return has been received and inspected, we will send you an email to notify you we have received your returned item. We will also notify you of the approval or rejection of your store credit.

To be eligible for a refund, you will have to send us a picture showing the reason why you'd like to be refunded for your items. You’ll also need the receipt or proof of purchase. Your items must be in the same condition that you received it and meets all required conditions below:

  • unworn or unused
  • unstained
  • unwashed
  • no animal or pet hair
  • No stretch marks or permanent wrinkles on items
  • No deodorant stains
  • No broken hooks
  • All tags attached
  • All original marketing materials included
  • No smells other than natural product odors
  • Original packaging should be intact, NOT damaged
  • Items must be sent back within 7 days of the delivery date.
  • Cannot be included in our 25 - 80% off sale
NOTE that we inspect each and every return and if your product is not in mint condition we will take photos of the product receive and send them to you for proof. You will not receive store credit or refund for products returned not in mint condition.


    Items sent back to us without first requesting a return will not be accepted. 

    Once you mail the item to us and our team will inspect the product(s) to ensure perfect condition. Please allow us up to 5 business days to process your return once the product has reached our facility. 

    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If the item adheres to our return and refund guidelines we will issue you store credit. Please remember it can take some time for your bank or credit card company to process and post the refund too.